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Dennis, Bradford W.; Bower, Tim – portal: Libraries and the Academy, 2008
In order to get the most from LibQUAL+[TM] qualitative data, libraries must organize and classify the comments of their patrons. The challenge is to do this effectively and efficiently. This article illustrates how researchers at Western Michigan University Libraries utilized ATLAS.ti 5.0 to organize, classify, and consolidate the LibQUAL+[TM]…
Descriptors: Content Analysis, Surveys, Academic Libraries, Computer Software