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Showing 1 to 15 of 40 results Save | Export
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Mawhinney, Tara; Kochkina, Svetlana – Journal of Library & Information Services in Distance Learning, 2019
Texting is a widespread mode of communication and libraries are experimenting with it to interact with users. This article presents the results of a study on virtual reference service. The authors seek to determine whether or not the texting service is filling a different information need than chat and email by examining the level of difficulty…
Descriptors: Reference Services, Computer Mediated Communication, Synchronous Communication, Electronic Mail
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Pyburn, Lydia L. – Journal of Library & Information Services in Distance Learning, 2019
Sometimes users need to be asked if they need help. This is difficult with online users, because in-person cues cannot be used to engage when the users need assistance. Proactive chat widgets help to solve this problem as the chat box slides out onto the screen and prompts the user for help. The need for the proactive chat widget was also seen as…
Descriptors: Academic Libraries, Synchronous Communication, Computer Mediated Communication, Computer Oriented Programs
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Eastman, Teagan; Hyde, McKenzie; Strand, Katie; Wishkoski, Rachel – Journal of Library & Information Services in Distance Learning, 2019
As distance education programs grow at college and universities across the country, libraries must ensure virtual reference services are prepared to meet the needs of patrons in these programs. This article describes the process and results of a 2018 chat analysis conducted at a midsize research university with a large distance education program.…
Descriptors: Academic Libraries, Library Services, Reference Services, Computer Mediated Communication
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Maddox, Jennifer; Stanfield, Leigh – Journal of Library & Information Services in Distance Learning, 2019
Researchers surveyed academic librarians to determine current software and practices used in synchronous virtual research consultations. The survey findings identified the top software products currently used by respondents for virtual research consultations. Through open-ended comments, it became clear that libraries are not tied to one…
Descriptors: Technology Uses in Education, Information Seeking, Academic Libraries, Library Services
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Barrett, Kathryn; Greenberg, Amy – Journal of Library & Information Services in Distance Learning, 2018
Student workers are a well-established component of academic library operations. Recently, their traditional role has expanded to include responsibilities that were previously assigned to librarians, including in-person and virtual reference support. This trend has raised concerns about service quality and highlighted the importance of adequate…
Descriptors: Library Services, Reference Services, Student Employment, Student Personnel Workers
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Robinson, Kelly; Casey, Anne Marie; Citro, Kathleen – Journal of Library & Information Services In Distance Learning, 2017
This study explores the idea of creating a knowledge base from shared online accounts to use in training librarians who perform distance reference services. Through a survey, follow-up interviews and a case study, the investigators explored current and potential use of shared online accounts as training tools. This study revealed that the…
Descriptors: Shared Resources and Services, Librarians, Interviews, Surveys
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Mungin, Michael – Journal of Library & Information Services In Distance Learning, 2017
In the five years following implementation of a chat reference service at James Madison University (JMU), the service proved very popular but was not closely assessed for quality of service. Using grounded theory and qualitative data analysis techniques, a comprehensive assessment effort was begun in earnest and is in progress. Preliminary results…
Descriptors: Academic Libraries, Reference Services, Synchronous Communication, Transcripts (Written Records)
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Behr, Michele D.; Hayward, Julie L. – Journal of Library & Information Services In Distance Learning, 2016
Are services that were once intended to be exclusively available to the distance learning population now typically available for all users in a university community? This article seeks to investigate this question using two different methods. First, an unobtrusive study of 100 library Websites was conducted to determine whether these libraries…
Descriptors: Distance Education, Library Services, Academic Libraries, Web Sites
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Lombard, Emmett – Journal of Library & Information Services In Distance Learning, 2016
This article describes information literacy struggles of ESL college students within the context of four information literacy components: Identify, Locate, Evaluate, Use. Experiences from an online freshman composition course are used to illustrate these struggles, along with techniques academic librarians use to help ESL students from a distance.
Descriptors: Online Systems, Library Services, English (Second Language), Second Language Learning
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Tobias, Christine; Blair, Amy – Journal of Library & Information Services In Distance Learning, 2015
Distance librarians often do not have the opportunity to engage face-to-face with users of library services. Without this personal interaction, it can be difficult to evaluate the effectiveness of library services in meeting the needs of the distance learners. Distance librarians may not realize it, but most have a wealth of information at their…
Descriptors: Library Services, Evidence, Best Practices, Library Research
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Parrott, Deborah J.; Anderson, Joanna M. – Journal of Library & Information Services In Distance Learning, 2015
LibGuides, as a method of creating pathfinders for instruction of information literacy and content management has long been used by academic libraries, but has not been widely used by school libraries. This article describes a collaborative plan between a distance education librarian and a professor of school library media using LibGuides to…
Descriptors: Distance Education, College Faculty, Librarian Teacher Cooperation, Technological Literacy
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Weaver, Nancy Evans; Barnard, Estelle – Journal of Library & Information Services In Distance Learning, 2015
Reference lists from two assignments of psychology students in university-level online distance learning (ODL) were analyzed for number and type of sources and mark achieved. Most referenced were resources relevant to the assignment and provided by instructors. Use changed across assignments: Instructor sources were used more on the first…
Descriptors: Citation Analysis, Online Courses, Distance Education, Psychology
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Purpur, Geraldine; Morris, Jon Levi – Journal of Library & Information Services In Distance Learning, 2015
This article reports on the cognitive and affective development of students being mentored in virtual reference interview skills by professional librarians. The authors present a case study which examines the impact on student learning resulting from librarian mentor participation and collaboration with students on a course assignment. This study…
Descriptors: Mentors, Virtual Classrooms, Information Science Education, Reference Services
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Nielsen, Jordan – Journal of Library & Information Services In Distance Learning, 2014
In 2012, "U.S. News & World Report" ranked nineteen institutions on its Up-and-Coming national universities list. The universities were put on the list based on rankings from experts in higher education administration. The experts were asked to identify institutions that had implemented innovative ideas in the areas of academics,…
Descriptors: Academic Libraries, Distance Education, Trend Analysis, Educational Trends
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Berndt-Morris, Elizabeth; Minnis, Samantha M. – Journal of Library & Information Services In Distance Learning, 2014
When looking for ways to improve library services, we considered what data sources were readily available to us and how we could harvest and use this data. We investigated three years of chat reference statistics at Central Michigan University, a large research institution, to gain a better understanding of our patrons' chat behavior. We then…
Descriptors: Library Services, Computer Mediated Communication, Discourse Analysis, Network Analysis
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