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Showing 1 to 15 of 28 results Save | Export
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Mawhinney, Tara; Kochkina, Svetlana – Journal of Library & Information Services in Distance Learning, 2019
Texting is a widespread mode of communication and libraries are experimenting with it to interact with users. This article presents the results of a study on virtual reference service. The authors seek to determine whether or not the texting service is filling a different information need than chat and email by examining the level of difficulty…
Descriptors: Reference Services, Computer Mediated Communication, Synchronous Communication, Electronic Mail
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Johns, Elizabeth M.; Oestreich, Sara – Journal of Library & Information Services in Distance Learning, 2019
Distance librarians working with an online doctoral program at Johns Hopkins University are asked by both students and faculty to provide a large amount of library support -- without being embedded into the curriculum or the individual courses. Program administrators and faculty were resistant to allow librarians into the course management system…
Descriptors: Doctoral Programs, Distance Education, Library Services, Academic Libraries
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Pyburn, Lydia L. – Journal of Library & Information Services in Distance Learning, 2019
Sometimes users need to be asked if they need help. This is difficult with online users, because in-person cues cannot be used to engage when the users need assistance. Proactive chat widgets help to solve this problem as the chat box slides out onto the screen and prompts the user for help. The need for the proactive chat widget was also seen as…
Descriptors: Academic Libraries, Synchronous Communication, Computer Mediated Communication, Computer Oriented Programs
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Rempel, Jennifer – Journal of Library & Information Services in Distance Learning, 2019
Offering students synchronous research and reference help can be a challenge for libraries that offer services at a distance. Virtual office hours can be a means of overcoming this challenge, allowing patrons the opportunity to seek timely point-of-need assistance. The author implemented a librarian-led virtual office hours pilot project at her…
Descriptors: Academic Libraries, Library Services, Synchronous Communication, Computer Mediated Communication
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Eastman, Teagan; Hyde, McKenzie; Strand, Katie; Wishkoski, Rachel – Journal of Library & Information Services in Distance Learning, 2019
As distance education programs grow at college and universities across the country, libraries must ensure virtual reference services are prepared to meet the needs of patrons in these programs. This article describes the process and results of a 2018 chat analysis conducted at a midsize research university with a large distance education program.…
Descriptors: Academic Libraries, Library Services, Reference Services, Computer Mediated Communication
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Maddox, Jennifer; Stanfield, Leigh – Journal of Library & Information Services in Distance Learning, 2019
Researchers surveyed academic librarians to determine current software and practices used in synchronous virtual research consultations. The survey findings identified the top software products currently used by respondents for virtual research consultations. Through open-ended comments, it became clear that libraries are not tied to one…
Descriptors: Technology Uses in Education, Information Seeking, Academic Libraries, Library Services
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Watts, Kathy A. – Journal of Library & Information Services in Distance Learning, 2018
The library literature evaluating the efficacy of online tutorial methods and delivery tools is a valuable resource for librarians looking for information to inform their choices for developing asynchronous online instruction. This literature, however, examines a wide variety of delivery tools, methods, and student populations. As a result, it is…
Descriptors: Library Instruction, Comparative Analysis, Online Courses, Asynchronous Communication
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Barrett, Kathryn; Greenberg, Amy – Journal of Library & Information Services in Distance Learning, 2018
Student workers are a well-established component of academic library operations. Recently, their traditional role has expanded to include responsibilities that were previously assigned to librarians, including in-person and virtual reference support. This trend has raised concerns about service quality and highlighted the importance of adequate…
Descriptors: Library Services, Reference Services, Student Employment, Student Personnel Workers
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Rapchak, Marcia E. – Journal of Library & Information Services In Distance Learning, 2017
According to the Community of Inquiry (CoI) model (Garrison, Anderson, & Archer, 2000), an enriching educational experience online in a collaborative learning environment requires three interdependent elements: social presence, teaching presence, and cognitive presence. Social presence provides interaction in the online environment that allows…
Descriptors: Communities of Practice, Web Based Instruction, Library Instruction, Online Courses
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Solis, Eimmy; Perkins, Dan – Journal of Library & Information Services In Distance Learning, 2017
As e-resources become more ubiquitous, and the technologies available to access them more sophisticated, libraries have greater opportunities to reach out to global users. However, this same distance means that some users never even set foot in a physical library. This case study will describe how one large academic library started a business,…
Descriptors: Library Instruction, Academic Libraries, Distance Education, Instructional Design
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Baker, Ariana – Journal of Library & Information Services In Distance Learning, 2016
Distance learning programs across the country continue to grow and evolve. In order to support these programs, librarians are often expected to convert face-to-face classes and reference sessions to the online environment. Due to the necessity of explaining information literacy concepts and demonstrating the access and use of library resources,…
Descriptors: Active Learning, Interactive Video, Distance Education, Blended Learning
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Tobias, Christine; Blair, Amy – Journal of Library & Information Services In Distance Learning, 2015
Distance librarians often do not have the opportunity to engage face-to-face with users of library services. Without this personal interaction, it can be difficult to evaluate the effectiveness of library services in meeting the needs of the distance learners. Distance librarians may not realize it, but most have a wealth of information at their…
Descriptors: Library Services, Evidence, Best Practices, Library Research
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Slavin, Laura C. – Journal of Library & Information Services In Distance Learning, 2015
In this article, a librarian at Lincoln Memorial University creates library services for an MBA program offered entirely online that is in the early stages of development. The library services include a subject guide and 4 tutorials that will be added to the MBA online orientation. Other services include offering online office hours and…
Descriptors: Library Services, Business Administration Education, Computer Mediated Communication, Library Development
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Purpur, Geraldine; Morris, Jon Levi – Journal of Library & Information Services In Distance Learning, 2015
This article reports on the cognitive and affective development of students being mentored in virtual reference interview skills by professional librarians. The authors present a case study which examines the impact on student learning resulting from librarian mentor participation and collaboration with students on a course assignment. This study…
Descriptors: Mentors, Virtual Classrooms, Information Science Education, Reference Services
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Heathcock, Kristin – Journal of Library & Information Services In Distance Learning, 2015
Embedded librarians in online courses provide a wealth of service and information to students. Though students indicate that these services are valuable, the librarians providing embedded services frequently note that these projects are very time consuming. This study examines the provision of a less time-intensive model of embedded librarianship…
Descriptors: Online Courses, Models, Library Services, Library Research
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