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Robinson, Kelly; Casey, Anne Marie; Citro, Kathleen – Journal of Library & Information Services In Distance Learning, 2017
This study explores the idea of creating a knowledge base from shared online accounts to use in training librarians who perform distance reference services. Through a survey, follow-up interviews and a case study, the investigators explored current and potential use of shared online accounts as training tools. This study revealed that the…
Descriptors: Shared Resources and Services, Librarians, Interviews, Surveys
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Casey, Anne Marie; Cawthorne, Jon E.; Citro, Kathleen – Journal of Library & Information Services In Distance Learning, 2014
This article describes the use of scenarios as a tool to assist a large distance learning library service in its strategic planning. Through a description of the scenario process from beginning to end, the authors detail the steps that the library director and the consultant took initially; their missteps; and the successful conclusion. This study…
Descriptors: Library Services, Distance Education, Vignettes, Program Descriptions