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Nurcahyo, Rahmat; Apriliani, Fany; Muslim, Erlinda; Wibowo, Alan Dwi – SAGE Open, 2019
Indonesia, as a country with intensive skill positions, needs to pay attention to the management of colleges. Standardization and development are essential processes in higher education. These can be achieved through the implementation of total quality management (TQM). The initial steps to achieve TQM in higher education are the 5-S kaizen…
Descriptors: Foreign Countries, Total Quality Management, Higher Education, College Administration