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ERIC Number: EJ1208272
Record Type: Journal
Publication Date: 2018
Pages: 14
Abstractor: As Provided
ISSN: EISSN-2164-3989
The Technology Acceptance Model (TAM): Exploring School Counselors' Acceptance and Use of Naviance
Deslonde, Vernell; Becerra, Michael
Professional Counselor, v8 n4 p369-382 2018
This study utilized a qualitative dominant crossover mixed analysis that examined why school counselors (N = 38) choose or do not choose to use Naviance--an online college, career, and financial planning tool. The study further explored whether school counselors' acceptance and use of Naviance enhances counseling practices, job productivity, and efficiency. The Technology Acceptance Model (TAM) was used for the theoretical framework. TAM is comprised of four constructs: perceived ease of use, perceived usefulness, attitudes, and actual behaviors. Bandwidth, training, and connectivity influenced some counselors' attitudes toward usage and productivity; however, overall attitudes toward Naviance were positive. Future research should explore the connection between counselor usage and the number of hours trained on Naviance.
National Board for Certified Counselors, Inc. and Affiliates. 3 Terrace Way, Greensboro, NC 27403. Tel: 336-547-0607; Fax: 336-547-0017; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: High Schools; Secondary Education; Junior High Schools; Middle Schools
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A