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Behrens, Rob – Perspectives: Policy and Practice in Higher Education, 2015
The prevention and resolution of student complaints are critical factors in maintaining and improving the student experience. Rob Behrens looks at the wider context, drawing on lessons from beyond higher education, to examine the opportunities and possible pitfalls.
Descriptors: Student Experience, Student Problems, Educational Opportunities, Barriers
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Raban, Colin; Cairns, David – Perspectives: Policy and Practice in Higher Education, 2014
The English Funding Council has announced its intention to invite tenders for the contract currently held by the Quality Assurance Agency for Higher Education (QAA), and the Australian government is promoting a Bill to curb the activities of the equivalent body, the Tertiary Education Quality and Standards Agency. This article compares the two…
Descriptors: Quality Assurance, Higher Education, Administrative Principles, Organizational Effectiveness
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Brown, Roger – Perspectives: Policy and Practice in Higher Education, 2012
As the author's contribution to a series marking the Golden Jubilee of the Association of University Administrators, he reflects on changes in quality assurance over the past twenty years and speculates on what the future may hold for quality as the association moves into a new and very different competitive regime. He begins by discussing the…
Descriptors: Higher Education, Quality Control, Quality Assurance, Educational Quality
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Lewis, Kenton; Hammond, John; Horvers, Kea – Perspectives: Policy and Practice in Higher Education, 2012
Not for the first time in its history, the UK Higher Education sector finds itself in a position of significant financial constraint. The current coalition Government's actions to address the budget deficit have led to sweeping cuts across many public sector departments, but it is higher education that has seen the most draconian reduction in…
Descriptors: Higher Education, Audits (Verification), Public Sector, Financial Support
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Parry, Gareth – Perspectives: Policy and Practice in Higher Education, 2012
The nature of higher education in further education colleges is poorly understood, even though it is central to government policies on expansion, diversity and widening participation in English higher education. One reason has to do with scale. Another has to do with complexity. A final reason has to do with their status as further education…
Descriptors: Educational Policy, Adult Education, Foreign Countries, Educational Development
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McClaran, Anthony – Perspectives: Policy and Practice in Higher Education, 2010
It might not have been quite what he had in mind when he said it, but Aristotle was right: good quality assurance must be a habit embedded at every level within higher education, not an isolated occurrence. But even good habits can become mere routine, in danger of being emptied of their original purpose and meaning. Periodically, review and…
Descriptors: Higher Education, Quality Control, Educational Quality, Quality Circles
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Eastwood, David – Perspectives: Policy and Practice in Higher Education, 2008
This article presents the first part of Professor David Eastwood's paper given as the AUA Annual Guest Lecture on October 24, 2007. He begins the article with some reflections on the distinctiveness and the self-referential self-confidence of higher education (HE) because he wants to torsion his later remarks against what he takes to be its…
Descriptors: Higher Education, Educational Policy, Educational Philosophy, Role of Education
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Trow, Martin – Perspectives: policy and practice in higher education, 2005
This is a summary of a paper prepared for a conference on the White Paper of 2003, sponsored by The Center for Studies in Higher Education, UC Berkeley, and OxCHEPS, New College, Oxford, in Oxford, 28-30 September 2004. It offers reflection on the history of the relationship between British higher education and various British governments since…
Descriptors: Student Diversity, Higher Education, Foreign Countries, Educational History