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Direct linkRyba, Helen M.; Pledger, Trudi – New Review of Academic Librarianship, 2016
Information literacy (IL) is increasingly considered to be an important life skill and there are a number of challenges that librarians face in implementing an effective IL program. This article examines the experience of library staff at Birmingham City University (BCU) and how they developed a printed workbook to be embedded within sessions…
Descriptors: Information Literacy, Nursing Students, Printed Materials, Workbooks
Bull, Stephen; Craft, Edward; Dodds, Andrew – New Review of Academic Librarianship, 2014
In autumn 2012, the University of Birmingham launched FindIt@Bham, a Primo-based Resource Discovery Service, after a series of focus groups with students and staff to help determine its initial configuration and customization. This article presents the results from a large-scale online survey and focus groups that were conducted to poll users'…
Descriptors: Library Services, Library Research, Online Surveys, Focus Groups
Andrews, Judith; Eade, Eleanor – New Review of Academic Librarianship, 2013
Birmingham City University's Library and Learning Resources' strategic aim is to improve student satisfaction. A key element is the achievement of the Customer Excellence Standard. An important component of the standard is the mapping of services to improve quality. Library and Learning Resources has developed a methodology to map these…
Descriptors: Academic Libraries, Library Research, Library Services, User Satisfaction (Information)
