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Jardine, Elizabeth – New Review of Academic Librarianship, 2018
This case study demonstrates how librarians at LaGuardia Community College led a college-wide knowledge management project to implement "Ask LaGuardia," an online knowledge base where users can find answers to common questions on navigating this large urban college. Students had been experiencing difficulty receiving clear, correct, and…
Descriptors: Community Colleges, Knowledge Management, Academic Libraries, Urban Schools
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Parrott, Justin – New Review of Academic Librarianship, 2016
New York University Abu Dhabi Library has developed new strategies to increase efficiency in technical services processing between units based in New York and Abu Dhabi. This case study discusses the challenges specific to the international context and the methods used to overcome them, increase speed processing, and ultimately improve patron…
Descriptors: Foreign Countries, Library Services, Case Studies, Academic Libraries