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Jardine, Elizabeth – New Review of Academic Librarianship, 2018
This case study demonstrates how librarians at LaGuardia Community College led a college-wide knowledge management project to implement "Ask LaGuardia," an online knowledge base where users can find answers to common questions on navigating this large urban college. Students had been experiencing difficulty receiving clear, correct, and…
Descriptors: Community Colleges, Knowledge Management, Academic Libraries, Urban Schools