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Andrews, Judith; Eade, Eleanor – New Review of Academic Librarianship, 2013
Birmingham City University's Library and Learning Resources' strategic aim is to improve student satisfaction. A key element is the achievement of the Customer Excellence Standard. An important component of the standard is the mapping of services to improve quality. Library and Learning Resources has developed a methodology to map these…
Descriptors: Academic Libraries, Library Research, Library Services, User Satisfaction (Information)