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ERIC Number: EJ1178077
Record Type: Journal
Publication Date: 2018
Pages: 18
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1941-126X
Tools for Troubleshooting: Which Ones and What for
Heaton, Robert
Journal of Electronic Resources Librarianship, v30 n1 p9-26 2018
A small group of midsize land-grant institutions in the western United States responded to a survey on what tools they used for troubleshooting, what activities they accomplished using the tools, and who performed their troubleshooting. Most respondents use subscription-manager administration tools, email programs, electronic resource management systems, and ticket trackers, but many other software programs are each used at a small number of institutions. Most tools support multiple troubleshooting activities, and most troubleshooting activities are supported by multiple tools. Most libraries have slightly more paraprofessionals than faculty with some troubleshooting responsibility, but nearly all have at least one of each.
Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Colorado; Washington; Oregon; Kansas; Nebraska (Lincoln); Utah; Nevada (Reno); New Mexico; Montana; Wyoming; Idaho