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Klare, Diane; Hobbs, Kendall – Journal of Electronic Resources Librarianship, 2011
Presented with an opportunity to improve Wesleyan University's dated library home page, a team of librarians employed ethnographic techniques to explore how its users interacted with Wesleyan's current library home page and web pages in general. Based on the data that emerged, a group of library staff and members of the campus' information…
Descriptors: Library Personnel, Ethnography, Information Technology, Internet
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Matlak, Jeff – Journal of Electronic Resources Librarianship, 2010
Western Illinois University Libraries has cut online serials subscriptions in the past 2 years. The librarians were guided by the statistics for downloads provided by the publishers of the journals. However, questions were raised by both professors and librarians regarding the exact meaning of the statistics. This caused the electronic resources…
Descriptors: Research Libraries, Statistics, Library Services, Librarians