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Coogan, John F. – Journal of Electronic Resources Librarianship, 2019
Resolving user access issues is inherent in managing electronic resources in libraries. The University of Maryland University College (UMUC) Library, situated within a predominantly distance learning-centered institution, has developed a series of web-based technical help pages to facilitate resolution of typical issues reported by its…
Descriptors: Access to Information, Users (Information), Information Management, Technical Support