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Tremblay, Christopher – College and University, 2017
The study of Disney is not new to higher education. For decades, Walt Disney has been studied in history courses. The Disney version of customer service excellence has been touted as a best practice in business courses, and film/media courses have analyzed Disney's animated classics (Duncan 2012, Wantasen n.d.). In U.S. higher education, there has…
Descriptors: Higher Education, Recreational Facilities, Courses, Gender Issues
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Knievel, Michael S. – College and University, 2016
Even though a first-year writing course remains a near-standard component of the college experience, its "content" and the "path" students take to enroll in it are not so standard. Two recent changes at a public, land-grant institution with a selective admission policy and an undergraduate population of approximately 10,000…
Descriptors: At Risk Students, College Readiness, Transitional Programs, Technological Literacy
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Burgher, Karl E.; Snyder, Michael – College and University, 2012
This is the third in a series of eight articles on project management (PM) in the academy. In this article, the authors describe the step-by-step implementation of a structural change to Indiana State University's (ISU's) Office of Registration and Records (ORR). The process described may vary as it is implemented elsewhere, but the authors…
Descriptors: Higher Education, State Universities, Registrars (School), Academic Records
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Quinet, Bart – College and University, 2011
It can be difficult for any customer service environment to keep up with the whirlwind pace of change in today's technology-centric world. The challenge can be particularly daunting in an institutional setting accustomed to deliberative, consensus-driven change. The Office of the Registrar at Indiana University Bloomington (IUB) has a…
Descriptors: Higher Education, Technology Uses in Education, College Administration, Registrars (School)
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Pace, Harold L. – College and University, 2011
A healthy registrar's office will continue to evolve as it considers student, faculty, and institutional needs; staff talents and expectations; technological opportunities; economic realities; space issues; work environments; and where the strategic plan is taking the institution in support of the mission. Several recognized leaders in the field…
Descriptors: Strategic Planning, Registrars (School), Higher Education, Institutional Mission
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Pugh, Susan L.; Johnson, David B. – College and University, 2011
Ultimately, making financial aid "freshman friendly" also makes financial aid "sophomore friendly," "junior friendly," and "senior friendly." Indiana University has in place an Office of Enrollment Management (OEM) model that includes focused financial aid packaging strategies complemented by unique contact…
Descriptors: Higher Education, Student Financial Aid, College Freshmen, Enrollment Management
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Pugh, Susan L.; Thompson, Roger J. – College and University, 2010
Institutions across the country continue to ponder and evaluate strategies for aligning financial aid to complement their enrollment goals. Two Indiana University enrollment managers examine the purposeful application of institutional aid in financial aid packaging. In response to the debate about the of merit-based aid vs. the appropriate share…
Descriptors: Scholarships, Student Financial Aid, Need Analysis (Student Financial Aid), Enrollment Management
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Newton, Bryan D.; Smith, James O. – College and University, 2008
Higher education's accountability movement has brought pressure to colleges and universities to do all that they can to impact student access and success. Strategic collaboration among academic and student affairs leaders has become vital in this effort. While most institutions can benefit from strategic collaboration, community colleges in…
Descriptors: Community Colleges, Cooperation, Student Personnel Workers, Student Personnel Services
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Pugh, Susan L.; Thompson, Roger J. – College and University, 2008
In state houses around the country, one of the common higher education themes is affordability. As tuition costs have increased at rates exceeding that of inflation, students and families have pressed their legislative representatives to examine these increases. Affordability is a term used by various constituent groups, and its definition varies…
Descriptors: Higher Education, College Admission, Enrollment Management, Goal Orientation