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von Munkwitz-Smith, Jeff – College and University, 2019
Tina Falkner is the Director of the Office of Student Finance for Academic Support Resources (a large unit comprised of the Office of the Registrar, the Office of Student Finance, the Office of Classroom Management, One Stop Student Services, Continuity and Compliance, and an internal web development team) at the University of Minnesota. Prior to…
Descriptors: Academic Support Services, Student Personnel Services, College Admission, Registrars (School)
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Altieri, Francisco Maldonado – College and University, 2019
"One-stop" centers are evidence of institutions' recognition of students' changing needs and habits. The centers enable students to manage all of their business in one location (mirroring somewhat the process of managing tasks in industries outside of higher education). A one-stop center moves services from a process-centered approach to…
Descriptors: College Students, Student Personnel Services, Efficiency, Planning
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Aveni, Maria – College and University, 2019
In today's financially strained higher education landscape, the student services infrastructure is often supported by fewer staff, less money, less experience, and less knowledge. Gone are the days when higher education staff professionals acquired the necessary education pieces, apprenticed in positions, and waited patiently for promotions. Most…
Descriptors: Higher Education, Student Personnel Services, Economic Climate, Retrenchment
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Altieri, Francisco Maldonado – College and University, 2019
This article considers the use of information technology (IT) for quality service; the characteristics of today's students (Millennials and Zs); and what a satisfactory service for them should be. (For Part One, see EJ1216961.)
Descriptors: College Students, Student Personnel Services, Information Technology, Efficiency
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Allen, Melissa – College and University, 2019
In 2014, the Florida Board of Governors deemed the University of Florida (UF) the state's flagship institute for online learning; UF Online was born. UF was to offer a portfolio of fully online undergraduate degrees at reduced tuition and fees to increase undergraduate access to the state university system by first-time-in-college and transfer…
Descriptors: Transfer Programs, College Transfer Students, Undergraduate Students, Online Courses
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Levin, Richard – College and University, 2016
All enrollment managers face some level of challenge related to decentralized decision making and operations. Policies and practices can vary considerably by academic area, creating administrative complexity, restricting the scope and speed of institutional initiatives, and limiting potential efficiencies. Central attempts to standardize or…
Descriptors: Foreign Countries, College Students, Student Recruitment, Value Added Models
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Parks, Rodney L.; Holmes, Melissa T. – College and University, 2016
Having spent many years in registration and records, the authors of this article write that they often are struck by the number of higher education professionals with advanced degrees who choose not to contribute to the literature. Registrars and admissions officers know student data better than any others on campus. Often considered the hub of…
Descriptors: Admissions Officers, Registrars (School), Undergraduate Students, Student Research
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Kim, Mikyong Minsun – College and University, 2015
This paper focuses on the important roles of peer tutoring and peer tutoring services that utilize student tutors in higher education. First, the roles and potential benefits of peer tutoring are identified and reviewed as they apply to various dimensions of student development. Second, the impacts, benefits, and extended beneficiaries of peer…
Descriptors: Peer Teaching, Tutoring, Higher Education, College Students
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Newton, Bryan D.; Smith, James O. – College and University, 2008
Higher education's accountability movement has brought pressure to colleges and universities to do all that they can to impact student access and success. Strategic collaboration among academic and student affairs leaders has become vital in this effort. While most institutions can benefit from strategic collaboration, community colleges in…
Descriptors: Community Colleges, Cooperation, Student Personnel Workers, Student Personnel Services