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Pub Date: |
2013-04-00 |
Pub Type(s): |
Journal Articles; Reports - Research |
Peer Reviewed: |
Yes |
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Descriptors:
Work Environment; Vocational Education Teachers; Teaching Methods; College Instruction; Immigrants; Student Diversity; Constructivism (Learning); Intervention; Faculty Development; Teacher Competencies; Vocational Education; Intercultural Communication; Cultural Pluralism; Multicultural Education
Abstract:
Immigration is an integral phenomenon of our globalising world. The increasing flow of people creates new challenges for educational institutions and workplaces. The purpose of this article is to address challenges that vocational teachers face with diversity at colleges and workplaces. Two research questions are addressed: how do teachers prepare immigrant students for working life? What challenges related to intercultural competence do teachers preparing immigrant students for working life face? The theoretical background lies in cultural-historical activity theory, developmental work research and in the concept of intercultural competence. The change laboratory method used in study is a formative intervention method evolved within developmental work research. The data comprised two change laboratories organised at the same vocational college in 2001 and 2011. The results showed that teachers' work with multicultural students and groups can be developed by following five perspectives: preparation, reflection, contribution, guidance and responding. Intercultural competence is constructed contextually and is intertwined with activities such as teaching, facilitating students' learning and cooperating with wor kplaces. The participants of the change laboratories experienced it as a good instrument for their intercultural work. Based on the results, some implications are suggested.
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Author(s): |
Friginal, Eric |
Source: |
English for Specific Purposes, v32 n1 p25-35 Jan 2013 |
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Pub Date: |
2013-01-00 |
Pub Type(s): |
Journal Articles; Reports - Research |
Peer Reviewed: |
Yes |
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Descriptors:
Performance Based Assessment; Reliability; Evaluation Methods; Outsourcing; Case Studies; Oral Language; Language Proficiency; Longitudinal Studies; Telecommunications; Foreign Countries; Language Tests; Language Usage; Rating Scales; English for Special Purposes; Measures (Individuals); Intercultural Communication
Abstract:
This case study discusses the development and use of an oral performance assessment instrument intended to evaluate Filipino agents' customer service transactions with callers from the United States (US). The design and applications of the instrument were based on a longitudinal, qualitative observation of language training and customer service support practices of Philippine-based agents employed by a US-owned call centre company. Although language training in Philippine call centers continues to improve (Lockwood, 2012), there are still clear limitations to how the oral performance of Filipino agents is evaluated internally by call centre companies. Specialized assessment instruments, following ESP/EOP norms, broadly used by the industry are still relatively untested and many call centers maintain their own metrics that often measure agents' language use and service quality separately (Friginal, 2007, 2009). In this study, the assessment instrument was adapted from the Melbourne Medical Students' Diagnostic Speaking Scale (Grove & Brown, 2001) and further developed to include ESP/EOP approaches in this context of inter-cultural communication. A conveniently sampled set of recorded calls (N = 100) across different task categories (e.g., troubleshooting interactions, product inquiry) was used to test the instrument for initial reliability measures. Results and analysis of the instrument's context suitability and limitations are discussed below. (Contains 4 tables.)
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Pub Date: |
2013-00-00 |
Pub Type(s): |
Journal Articles; Reports - Descriptive |
Peer Reviewed: |
Yes |
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Descriptors:
Physical Education; Physical Education Teachers; Second Language Learning; Intercultural Communication; English Language Learners; Elementary Secondary Education; Culturally Relevant Education; English (Second Language); Student Empowerment; Educational Strategies; Teacher Education; Educational Practices
Abstract:
People from diverse cultures interpret languages and gestures differently (Columna & Lieberman, 2011). It is not surprising, therefore, that communication differences may have negative implications for teachers and English language learners in K-12 physical education environments. To address this issue, we advocate preparing physical education teacher education (PETE) candidates to implement ethnolinguistically relevant pedagogy to better accommodate students with diverse linguistic backgrounds in K-12 physical education settings. Ethnolinguistically relevant pedagogy (Farr, Seloni, & Song, 2010) is a blending of intercultural language education and intercultural competence (Byram, 1997; Byram, Gribkova, & Starkey, 2002) with culturally relevant pedagogy (Gay, 2000). In this article, we discuss ethnolinguistically relevant pedagogy and strategies for implementing such pedagogy in physical education settings. (Contains 11 notes and 1 table.)
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Pub Date: |
2013-00-00 |
Pub Type(s): |
Books; Collected Works - General |
Peer Reviewed: |
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Descriptors:
Teacher Effectiveness; Higher Education; School Holding Power; Educational Technology; Counselors; Medical Education; Counseling Services; Foreign Countries; Electronic Learning; Distance Education; Academic Persistence; Educational Environment; Educational Experience; Epistemology; Educational Philosophy; Metacognition; Educational History; Longitudinal Studies; Critical Thinking; Blended Learning; Teacher Role; Teacher Attitudes; Intercultural Communication
Abstract:
Communications technologies have been continuously integrated into learning and training environments which has revealed the need for a clear understanding of the process. The Community of Inquiry (COI) Theoretical Framework has a philosophical foundation which provides planned guidelines and principles to development useful learning environments and guarantees successful educational experiences. "Educational Communities of Inquiry: Theoretical Framework, Research, and Practice" is an extensive reference that offers theoretical foundations and developments associated with the COl theoretical framework. This collection is a valuable source of ideas, research opportunities, and challenges for scholars and practitioners in the field of education technology. Contents include: (1) Theoretical Foundations and Epistemological Insights of the Community of Inquiry (D. Randy Garrison); (2) Community of Philosophical Inquiry Online and Off: Retrospectus and Prospectus (David Kennedy and Nadia S. Kennedy); (3) Metacognitive Development within the Community of Inquiry (Zehra Akyol); (4) From Distance Education to Communities of Inquiry: A Review of Historical Developments (Aylin Tekiner Tolu and Linda Shuford Evans); (5) A Follow-Up Study of the Indicators of Teaching Presence Critical to Students in Online Courses (Kathleen Sheridan, Melissa A. Kelly, and David T. Bentz); (6) Effective Teaching Practices to Foster Vibrant Communities of Inquiry in Synchronous Online Learning (Annie Saint-Jacques); (7) Redesigning Teaching Presence in Order to Enhance Cognitive Presence: A Longitudinal Analysis (Bart Rienties, Bas Giesbers, Dirk Tempelaar, and Simon Lygo-Baker); (8) Coaching for Cognitive Presence: A Model for Enhancing Online Discussions (David S. Stein and Constance E. Wanstreet); (9) Strategies and Principles to Develop Cognitive Presence in Online Discussions (Kim A. Hosler and Bridget D. Arend); (10) An Online Resource to Foster Cognitive Presence (Douglas Archibald); (11) Relationship between Types of Question Prompts and Critical Thinking in Online Discussions (Jennifer C. Richardson, Ayesha Sadaf, and Peggy A. Ertmer); (12) Cooperative and Collaborative Strategies in Blended and Online Learning Environments (Christine E. Nickel and Richard C. Overbaugh); (13) Let's Enhance Learners' Cultural Discussions: Developing a Community of Inquiry in a Blended Course (Ana Oskoz); (14) Application of CoI to Design CSCL for EFL Online Asynchronous Discussion (Yoshiko Goda and Masanori Yamada); (15) The Case for the Community of Inquiry (CoI) Influencing Student Retention (Katrina A. Meyer); (16) Community of Inquiry Framework, Digital Technologies, and Student Assessment in Higher Education (Norman Vaughan); (17) Pedagogical Counseling Program Development through an Adapted Community of Inquiry Framework (Maria Fernanda Aldana-Vargas, Albert Gras-Marti, Juny Montoya, and Luz Adriana Osorio); (18) Fostering Social Presence in a Blended Learning Faculty Development Institute (David S. Goldstein, Carol Leppa, Andreas Brockhaus, Rebecca Bliquez, and Ian Porter); (19) Teaching in an Online Community of Inquiry: Faculty Role Adjustment in the New Higher Education (Martha Cleveland-Innes); (20) Pedagogical Requirements in a University-Context Characterized by Online and Blended Courses: Results from a Study Undertaken through Fifteen Canadian Universities (Dodzi J.-A. Amemado); (21) Expanding the CoI: Finding the Hidden Wholeness in Online Learning and Online Working (Sebastian Romualdo Diaz); (22) Through the Looking Glass: Emerging Technologies and the Community of Inquiry Framework (Phil Ice and Melissa Burgess); (23) An Exploratory Study of Cross-Cultural Engagement in the Community of Inquiry: Instructor Perspectives and Challenges (Viviane Vladimirschi); (24) Developing Communities of Inquiry in Online Courses: A Design-Based Approach (Daniel Matthews, Leonard Bogle, Emily Boles, Scott L. Day, and Karen Swan); and (25) Design-Based Approach for the Implementation of an International Cyberlearning Community of Inquiry for Medical Education (Yianna Vovides and Kristine Korhumel).
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Pub Date: |
2013-00-00 |
Pub Type(s): |
Books; Collected Works - General |
Peer Reviewed: |
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Descriptors:
Foreign Countries; Electronic Learning; Computer Assisted Instruction; Web 2.0 Technologies; Web Sites; Social Networks; Instructional Design; Computer Software; Computer Assisted Testing; Computer Mediated Communication; Integrated Learning Systems; Educational Assessment; Second Language Instruction; Second Language Learning; Intercultural Communication; Cooperative Learning; Scaffolding (Teaching Technique); Communities of Practice; Student Attitudes; Teacher Attitudes; College Instruction; Comparative Analysis; Chinese; Student Characteristics; Case Studies; Adult Education; French; Learner Engagement; Personal Autonomy; Interaction; Pronunciation Instruction; Program Development; Program Implementation; Teacher Education; Open Source Technology; Virtual Classrooms
Abstract:
Computer-Assisted Foreign Language Teaching and Learning: Technological Advances highlights new research and an original framework that brings together foreign language teaching, experiments and testing practices that utilize the most recent and widely used e-learning resources. This comprehensive collection of research will offer linguistic scholars, language teachers, students, and policymakers a better understanding of the importance and influence of e-learning in second language acquisition. Contents include: (1) A Wiki Platform for Language and Intercultural Communication (Minjie Xing, Bin Zou, and Dongshuo Wang); (2) Engendering Interaction, Collaboration, and Reflection in the Design of Online Assessment in Language Learning: A Reflection from the Course Designers (Yuping Wang and Nian-Shing Chen); (3) Practising Language Interaction via Social Networking Sites: The Expert Student's Perspective on Personalized Language Learning (Marina Orsini-Jones, Billy Brick, and Laura Pibworth); (4) Scaffolding Role of Computer-Supported Collaborative Learning Environment on Collaboration and Academic Literacy: Possibilities and Challenges (Ke Zhao); (5) Language Economy in Computer-Mediated Communication: Learner Autonomy in a Community of Practice (Jonathan R. White); (6) Facebook Comparison Research: Faculty and Student Perceptions of Social Media for Foreign Language Courses (Joseph M. Terantino); (7) Learner Engagement in Computer-Mediated Chinese Learning (Zhiyan Guo and Zhizhuo Guo); (8) Students in the New Millennium: How Much do We Know about Them? (Jianxiong Wu); (9) Using a Virtual Learning Environment to Promote Autonomous Language Learning for Chinese Students (Eoin Jordan and Mark Coyle); (10) Developing and Implementing an Online Chinese Program: A Case Study (Mingyu Sun, Yea-Fen Chen, and Andrew Olson); (11) Design of Language Learning Software (Vehbi Turel and Peter McKenna); (12) Getting Smart about Split Attention (Rae Lynne Mancilla); (13) Computer-Based Perceptual Training as a Major Component of Adult Instruction in a Foreign Language (Charles S. Watson and James D. Miller); (14) e-Assessment for Learning: Gaining Insight in Language Learning with Online Assessment Environments (Jan Van Maele, Lut Baten, Ana Beaven, and Kamakshi Rajagopal); (15) The Use of VLE for Monitoring Independent Language Learning in Large Cohort Provision: The Case of French Studies at the University of Manchester (Catherine Franc and Annie Morton); and (16) Computer-Assisted Pronunciation Training and Assessment (CAPTA) Programs: Requirements, the Current State of Affairs, and Challenges for the Future (Chiharu Tsurutani).
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