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EJ980789 - How Do Management Students Perceive the Quality of Education in Public Institutions?

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ERIC #:	EJ980789
Title:	How Do Management Students Perceive the Quality of Education in Public Institutions?
Authors:	Narang, Ritu
Descriptors:	Higher Education; Educational Quality; Student Attitudes; Measures (Individuals); Foreign Countries; Personality; Personality Development; Student Surveys; Public Officials; Educational Facilities; Outcomes of Education; College Students; Young Adults; Colleges; Academic Achievement; College Administration; Business Administration Education; Reliability; Validity; Likert Scales; Questionnaires
Source:	Quality Assurance in Education: An International Perspective, v20 n4 p357-371 2012
More Info: Help Peer Reviewed:	Yes
Publisher:	Emerald Group Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emeraldinsight.comcom
Publication Date:	2012-00-00
Pages:	15
Pub Types:	Journal Articles; Reports - Research
Abstract:	Purpose: Keeping in mind the urgent need to deliver quality education in higher education institutes, the current paper seeks to measure the quality perception of management students in India. Design/methodology/approach: Based on an exploratory study a modified version of SERVQUAL was employed as the research instrument. Data were collected from young students between the ages of 21-25 years. Findings: The research instrument, EduQUAL, comprising 28 items tested well for both reliability and validity. Five dimensions of the scale, namely learning outcomes, responsiveness, physical facilities, personality development and academics, were identified. The results obtained pointed at the negative quality gaps in all the five dimensions of EduQUAL. The highest negative gap was visible in the physical facilities dimension and lowest negative score in case of academics dimension. There were significant differences between perceptions and expectations of students with respect to all the five dimensions of the scale (p less than 0.001). Research limitations/implications: The study was confined to three public educational institutes so the generalizations for the entire nation have to be used cautiously. Therefore, the researchers are encouraged to extend this research to private and foreign universities as well. Practical implications: The current study provides valuable insights into the quality of higher education perceived by students in India. Originality/value: The study points out the seriousness required of the policy makers in ensuring the quality of higher education rather than being concerned with only quantitative increase of higher education institutes. It seeks to draw the attention of the administration towards areas of performance where improvements are required or more resources need to be diverted. (Contains 4 tables.)
Abstractor:	As Provided
Reference Count:	60

Note:	N/A
Identifiers:	India
Record Type:	Journal
Level:	N/A
Institutions:	N/A
Sponsors:	N/A
ISBN:	N/A
ISSN:	ISSN-0968-4883
Audiences:	N/A
Languages:	English
Education Level:	Higher Education; Postsecondary Education
Direct Link:	http://dx.doi.org/10.1108/09684881211263993

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