The Strengths and Weaknesses of Total Quality Management in Higher Education.

Hazzard, Terry

Alert:

Limited Availability of Full-Text Documents. Click here for more information, or here to request the return of a PDF online.

Help

Tutorial

Help |

Tutorial

Help |

Tutorial

Help With This Page

Back to Search Results Help Permalink Share this record

More Info:
Help 0 items in My Clipboard | Add record to My Clipboard

Record Details - ED364148

Title: The Strengths and Weaknesses of Total Quality Management in Higher Education.

Full-Text Availability Options:

ERIC Full Text (194K)

Related Items: Show Related Items

Click on any of the links below to perform a new search
Title:	The Strengths and Weaknesses of Total Quality Management in Higher Education.
Authors:	Hazzard, Terry
Descriptors:	College Administration; College Instruction; Educational Assessment; Educational Quality; Higher Education; Productivity; Program Evaluation; Quality Control; Total Quality Management
Source:	N/A
More Info: Help Peer Reviewed:
Publisher:	N/A
Publication Date:	1993-10-31
Pages:	14
Pub Types:	Reports - Evaluative
Abstract:	This paper defines Total Quality Management (TQM), discusses its origins, and identifies its strengths and weaknesses as they apply to higher education. The paper defines TQM as a philosophy of organizations that defines quality and improves organizational performance and administrative systems. The system originated from statistical quality control methods developed during the World War II. W. Edward Deming then convinced the Japanese that an emphasis on quality would produce benefits in productivity. Deming provided 14 principles designed from making quality a strategic advantage. Strengths of TQM for American higher education include increased employee participation and morale; better use of resources as a result of process analysis; increased cooperation across departments; enhanced solutions to problems; a common language applicable through an institution; and reduction in isolation. Various sources report that TQM weaknesses include the time and effort needed to implement the approach; leadership failure to understand TQM; lack of institutional commitment; frustration with teamwork; and limited ability to deal with larger issues like budget cuts and the challenges of multiculturalism. The paper concludes that many colleges and universities are using TQM, and that if barriers are removed, it could well serve higher education. (Contains 11 references.) (JB)
Abstractor:	N/A
Reference Count:	N/A

Note:	N/A
Identifiers:	N/A
Record Type:	Non-Journal
Level:	1 - Available on microfiche
Institutions:	N/A
Sponsors:	N/A
ISBN:	N/A
ISSN:	N/A
Audiences:	N/A
Languages:	English
Education Level:	Higher Education

Back to Search Results